Privacy Policy

Last updated: October 5, 2026

This Privacy Policy explains how TDC ("we", "us", "our") collects, uses, shares and protects personal information through tdcompany.ca, our client portal and our services. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

Information you give us

• Account and contact details: name, business name, email address, phone number and password (stored securely in encrypted form; we can't see it).
• Billing details: billing address and plan choices. Card and payment details are collected and stored by our payment processor, Stripe. We never see or store your full card number.
• Setup and project content: information you provide in your setup wizard and portal, such as business details, services, hours, service area, brand preferences, logos, photos, videos, testimonials, team member details, social media links and domain information.
• Messages and requests: contact form submissions, portal messages, update requests and approvals.

Information collected automatically

• Usage data: pages visited, device and browser type, IP address and approximate location, collected through cookies and similar technologies to keep the site secure and understand how it's used.
• Campaign data: for ads clients, performance data from Google and Meta about your campaigns (for example impressions, clicks, leads and spend). This is aggregated and doesn't usually identify individual people.

Information about your customers

If we build your website, it may collect information from your visitors (for example contact or booking forms). We process that information on your behalf to deliver your service. You're responsible for having your own privacy policy for your website and for having a lawful basis to collect your customers' information.

2. How we use information

We use personal information to:

• Create and manage your account and client portal.
• Build, host, update and support your website.
• Plan, run, optimize and report on your ad campaigns.
• Process payments and manage subscriptions.
• Communicate with you about your services, billing, approvals and support.
• Keep our services secure and prevent fraud.
• Improve our website and services.
• Meet legal, tax and accounting obligations.

We'll only send you marketing emails with your consent, as required by Canada's Anti-Spam Legislation (CASL). You can unsubscribe at any time. Service emails, such as billing notices and launch updates, are part of providing your service.

3. Consent

By using our website and services, you consent to us collecting, using and sharing your information as described here. You can withdraw consent at any time by contacting us, subject to legal and contractual limits. Withdrawing consent may mean we can't continue providing some or all services.

4. Who we share information with

We don't sell personal information. We share it only as needed to provide our services, with:

• Hosting and infrastructure providers: to host our website, client portal, database and file storage (including Lovable and Supabase).
• Payment processing: Stripe, to process payments and manage subscriptions.
• Advertising platforms: Google and Meta, to run your campaigns. Information you provide for ads (such as creative, offers and targeting areas) is used on these platforms.
• Email and communication providers: to send account, billing and service emails.
• Analytics providers: to understand how our website is used.
• Professional advisers: such as accountants and lawyers, under confidentiality.
• Legal requirements: where required by law, or to protect our rights, our clients or the public.

Our service providers may only use your information to provide services to us.

5. Where information is stored

Some of our service providers store or process information outside Canada, including in the United States. While there, it may be accessible to courts, law enforcement and national security authorities under local laws. We use providers that protect information with appropriate safeguards.

6. How long we keep information

We keep personal information only as long as needed for the purposes above:

• Account, project and portal information: while your account is active and up to 2 years after your services end, unless you ask us to delete it sooner where we're allowed to.
• Billing and tax records: as long as required by law (generally 6 years in Canada).
• Contact form enquiries that don't become clients: up to 2 years.

When information is no longer needed, we securely delete or anonymize it.

7. How we protect information

We use reasonable safeguards, including encrypted connections (SSL), access controls so clients can only see their own information, restricted administrative access, and trusted service providers. No system is completely secure, so we can't guarantee absolute security. If a breach creates a real risk of significant harm, we'll notify you and the Office of the Privacy Commissioner of Canada as required by law.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, secure our services and measure site usage. You can control cookies through your browser settings, but some features (such as signing in to the portal) need them to work.

9. Your rights

You can ask to:

• Access the personal information we hold about you.
• Correct information that's inaccurate or incomplete.
• Withdraw consent or ask us to delete your information, subject to legal requirements.

Email us at info@tdcompany.ca. We'll respond within 30 days. We may need to confirm your identity first. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

10. Children

Our services are for businesses and aren't directed to anyone under 18. We don't knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the updated version here with a new "Last updated" date, and notify clients by email of significant changes.

12. Contact us

Questions, access requests and complaints can be sent to our Privacy Officer:

Privacy Officer, TDC Ottawa, Ontario, Canada info@tdcompany.ca