Refund Policy

Last updated: October 5, 2026

This Refund Policy applies to services from TDC ("we", "us"). It forms part of our Terms of Service. Our goal is to be clear and fair, so you know exactly where you stand before you sign up.

1. Website build fees

• If you cancel before we start building your website, we'll refund your build fee in full. We start building once you've completed your setup wizard.
• Once your build has started, the build fee is non-refundable, because design and build work begins right away.
• On Website + Ads plans, the build is included at no charge. If your plan ends before its 6-month minimum term, the build fee becomes due as described in our Terms of Service (section 5).

2. Monthly subscriptions

• Monthly fees are billed in advance and are non-refundable once a billing period has started, including partial months.
• When you cancel after your minimum term, your plan stays active until the end of the period you've already paid for.
• Monthly website plans have no minimum term. Early cancellation during a minimum term (ads and Website + Ads plans) is covered in our Terms of Service (section 7).

3. Annual subscriptions

• Annual plans are billed upfront at a discounted rate and are non-refundable after the first 14 days of the annual charge.
• 14-day window: if you cancel within 14 days of an annual charge and we haven't launched your website yet, we'll refund the annual charge in full. If your website has already launched, we'll refund the annual charge minus the regular monthly price for each month (or part of a month) used.
• You can turn off annual renewal at any time in your portal, and we'll email you before each renewal.

4. Ads management fees and ad budget

• Management fees are non-refundable once a billing period has started, because campaign setup and management work begins right away.
• Ad budget: unspent ad budget carries over to the next month. If your ads service ends, any unspent prepaid ad budget will be refunded or credited within 30 days, less any amounts you owe us. Ad budget already spent on Google or Meta can't be refunded.

5. If we don't deliver

If we fail to launch your website within 30 days after your setup is complete and we have all the content we need, and the delay is our fault, you can cancel and receive a refund of your build fee and any plan fees paid for the period your website wasn't live.

6. Add-ons, creative services and Enterprise projects

• One-time add-ons (such as extra pages or a logo) can be refunded in full if you cancel before we start work. Once work has started, they're non-refundable.
• Creative and Enterprise projects follow the payment and refund terms in your written quote. Deposits are non-refundable once work begins, unless the quote says otherwise.

7. Billing errors

If you were charged in error, charged twice, or charged after a cancellation took effect, we'll refund the incorrect amount in full.

8. How to request a refund

Email info@tdcompany.ca within 30 days of the charge, with your business name and the charge date. We'll reply within 2 business days. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.

Please contact us before disputing a charge with your bank. Most issues can be sorted out quickly, and disputes can pause your services while they're reviewed.

9. Your legal rights

Nothing in this policy limits any rights you have under applicable law.

10. Contact

TDC Ottawa, Ontario, Canada info@tdcompany.ca